Please try the following BEFORE submitting a tech support work request.

My computer will not turn on. 

• Are all wires and plugs securely plugged in?

• Is the power to all parts turned on?

• "My monitor says, NO SIGNAL. " This means your computer is off. Turn it on.

My printer light is blinking. 

• You either have a paper jam or need ink.

• Carefully try to remove any jammed paper.

• See your building principal or dept head for ink supplies.

My printer will not print!

• Elementary clusters: The teacher station must be turned on first for the printer to work. 

• Restart your cluster and turn on the T station first.

I cannot log onto network software (i.e. Eutactics, MMS, Orchard, Wiggle Works).

• REBOOT your computer.  

• Be sure to use your correct logon and password. 

• This may resolve the problem by reestablishing your network connection.

My computer is acting strange!       

• My fonts are not appearing, features in Word disappear, etc.

• My printer does not print what I wrote!

• Save your work, then REBOOT your computer. This may resolve the problem. 

• Your  computer resources and available memory are probably low.

Still having problems or need help?

Submit a tech support help request.

Click question mark to complete 
a tech support work request form.